We only have access to the same refund information that you see on the IRS website. Once we submit a return and receive the acceptance acknowledgment from the IRS we will have no other information related to your return until it’s either released or the IRS sends a letter. If your return was rejected for any reason, we would know right away and be in contact with you to correct any issues and resubmit. If you are seeing “processing” under the status then you know your return has been accepted and is out of our hands at that point. There are a few reasons that your return is taking longer than usual. The most common reasons:
- You qualified for one of the following credits: Earned Income Tax Credit (EITC) and/or Additional Child Tax Credit (ACTC). These credits will cause your refund to be delayed. There is a lot of fraud attached to these credits, so the IRS does delay releasing these refunds. Normally refunds that include these credits only take an extra 1-2 weeks beyond the usual processing times.
- You qualified for a credit that needs human review. We have noticied that clients with certain credits like solar or the electric vehicle credit, may be waiting a little longer than usual to receive their refunds. Any credit that requires human review will cause a delay. This is totally normal and refunds usually show up just delayed.
- If neither of the above pertain to your return, then it may be delayed due to any number of reasons. it is rare, but does happen. 9 out of 10 times the refund shows up later than usual with no issue except for the delay. If there is a bigger issue, the IRS will send out a letter explaining the delay and they may ask for more documentation or an explanation of something on the return. There is no way to know what the issue is until the letter shows up. So please wait on contacting us until you receive the letter. Once you receive the letter contact us and we can go from there.
- Due to COVID-19 the IRS and State are taking much much longer than usual to send out and respond to letters and faxes. So please be patient. We have no way of speeding anything up. When our clients have an issue, we want it resolved as soon as possible as well, so if there was a way to speed things up, we would. So just remember we are not the IRS, so once we help you respond to the issue, it’s just a matter of waiting.